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  • Terms and Conditions


      1.1. These common conditions are relevant on all deliveries of goods purchased from ECigOz and on all contracts completed with ECigOz. ECigOz reserves the right to modify or to expand the conditions whenever deemed necessary.
      1.2. By using the website of ECigOz, ( and /or by purchasing goods the customer accepts these Standard Conditions and furthermore accepts all rights and commitments as described on the website.
      1.3. In case of the customer referring to his General Conditions, those conditions are not relevant if there does not happen to be an earlier composed consent by ECigOz.
      1.4. The definition "Purchaser/Customer/Buyer/consumer" includes each visitor of the website that is to say every individual or corporate body which has or will have a contractual relationship of any sort with ECigOz.
      2.1 The Consumer agrees they are 18 years of age or older at the point of the purchase time.
      2.2. An agreement is completed at the instant of payment by way of the Purchaser.
      2.3. The Purchaser and ECigOz agree that by employing electronic ways of communication a legitimate agreement is concluded once the condition of article 2.2. happens to be fulfilled. The lack of an authentic signature will not alter the fact of a binding nature of the offer and the acknowledgement of it. The electronic files of ECigOz are legitimate and an assumption of proof, as far as permitted by law.
    3. PRICES
      3.1. All prices on the website can be subject to amendment
      3.2. All Prices are in AUD and include GST.
    1. PAYMENT
      4.1. Purchases via this website are carried out via Credit Card payment or by bank transfer.
      4.2. We don't retain your credit card information.
      5.1. Purchases will be delivered as quickly as possible. The terms of delivery described on the website are merely an indication and really don't count as final. ECigOz can put more details regarding all terms of delivery on the website or make this information identifiable in an alternative written form. This information is simply designed as an indicator.
      5.2. If a product is ordered by the purchaser and is momentarily out of stock, information will be given about the availability. The purchaser will be informed of the delay by e-mail or telephone.
      5.3. Items being shipped shall be sent to the address shown by the customer following the conclusion of the contract.
      5.4. ECigOz will care for the shipping and delivery by mail or by alternative methods to be selected by ECigOz, for the account belonging to the customer. Shipping and delivery by mail or in some other form will take place upon the receipt of the transaction and payment for the goods to ECigOz. The ownership and possession is given over upon the delivery alone.
      5.5 Shipping and delivery shall be made at the risk of the customer. ECigOz will not be held accountable for Local/Nationwide restrictions due to legislation.
      5.6 Delivery shall be completed once the whole payment has been acquired.
      5.7 We simply will not be held liable for damage or loss to your merchandise while in the shipping phase. We are not going to be liable for packages detained.
      6.1. After receiving the ordered item, the buyer has got the potential for cancelling the existing contract with ECigOz within 7 working days upon receipt. The buyer isn't required to present an explanation for this termination.
      6.2. If the buyer desires to end the contract as per article 6.1. of such conditions, he has to declare this to ECigOz in writing ( via e-mail). He must instantly post the goods back to ECigOz unopened as well as in its original product packaging. The expense as well as the risk of this particular returning has to be paid for by way of the customer himself.
      6.3. The moment that the customer decides to rescind the contract with ECigOz all monies shall be paid back to the customer as per the articles 6.1 and 6.2 of such conditions, inside 14 days upon the return of the merchandise less a 20% restocking fee.
      6.4. ECigOz is entitled to refuse goods which are returned or to refund only a portion of the amount of money which has been paid out by way of the customer if ECigOz suspects that the merchandise may have been opened, used or damaged by way of the customer (i.e. by no fault of ECigOz or by fault of the shipping services).
      6.5. If a an item is returned that ECigOz considers to be to be damaged by an action or negligence from the customer or can be related to the customer, ECigOz will notify him in writing (via e-mail) .ECigOz has the right to hold back the decrease in valuation of the merchandise as a primary result of this damage from the figure to be paid.
      7.1. For products delivered by ECigOz, only the guarantee as recognised by way of the manufacturer of the merchandise is appropriate.
      7.2. ECigOz will not be held accountable with regard to damage incurred on purpose or caused due to serious fault, or which comes into being as a result of circumstances that by law are automatically at the risk of ECigOz. ECigOz is never liable for trade damage, consecutive damage, loss of benefit or turnover or indirect damage.
      7.3. If ECigOz is required to cover a damage cost, this damage cost will not be greater than the amount of the sales receipt concerning the merchandise or the system that brought about the damage.
      7.4. Situations that in all cases, cannot be attributed to ECigOz would be the following: lock-outs, strikes, import, export- or prohibition transit, illness, non-respecting of commitments by sub-contractors, transport problems, production breakdown, nuclear catastrophe, atmospheric disasters, war or even threat of war, or fault of ECigOz except by malicious intention or critical fault.
      7.5. The lawful obligation of ECigOz as established by law is unimpeded by the subject matter of these articles.
      7.6. Devoid of prejudice, there can be no question of a guarantee in the subsequent cases: * the merchandise has been modified; * the original sales receipt cannot be provided , has been adjusted or has been deemed unreadable; * the defects are the results of a use that isn't suitable or that is injudicious; * damage that may have been brought on by malicious intention, serious fault or by complete negligence.
      8.1 The Vapour Devices and e-cigarettes are meant to be used as an alternative to tobacco smoking. It is by no means a cessation device or medical device and is certainly not meant to have a beneficial impact on health.
      8.2 The vapour devices or e-cigarette cartridges and refills available from ECigOz are both nicotine free or available in various concentrations. Nicotine ought not be consumed by pregnant women, individuals who may become pregnant, people who have counter-productive medical concerns, or any individual under 18 years of age. Nicotine ought not to be consumed by those who do not smoke as they could potentially become addicted to nicotine.
      9.1. ECigOz will only utilise the details of the customer based on its policy of privacy.
      9.2. ECigOz always pertains to the appropriate policies and legislation of privacy.
    7. Warranty & Return
      If you have a faulty item which you have bought from ECigOz email us so we can assist you with a replacement –
      Most of our merchandise has a 28 day warranty except in cases where it has been otherwise stated. Customers must be aware that the rechargeable batteries and Cartomiser/Atomisers are operational devices which could degrade or fail over a period of time, particularly if in continuous use. Take note that all our items are personal use products and for that reason once utilized they will not be returned or refunded. Guarantees are purely for faulty goods without exception.
      In consideration of all items under warranty enquiries should be placed within the 28 day period. Please contact if you need assistance. We can then arrange the return of the item at the customer