What About Shipping?

ECigOz serves Australia. However, due to the current regulation of nicotine in Australia our operations are based in New Zealand. All our products are formulated and extensively tested at our Australian HQ in sunny Bondi Beach. Our production, storage, picking and packing is managed out of our 10,000 square foot facility in New Zealand's beautiful South Island. 

We have two shipping options available. We Recommend using our DHL service as it gets your package to you as quickly as possible. Also DHL are the best of the best when talking logistics. 

Our standard shipping option is also fast but please bear in mind that your vape mail has to travel thousands of kilometres across the Tasman and through Australian customs before finally being handed off to Australia Post for delivery. 95% of our packages will get to you within the timeframes listed below but much of this is out of our control. The remaining 5% may take an extra day or two and usually is due to manual customs inspections. Unfortunately we can't control this.

We offer Free Standard Shipping on orders over $75 AUD

We offer Free DHL Express Shipping on orders over $150


 

What happens after I place an order?

We pick our DHL orders before we pick the standard shipping orders. Our busy team of pickers will get to it, collecting your items, packaging them and giving them to the courier. Usually if you have an order in before 11am your order will be shipped same day. 

You will receive a tracking number as soon as our warehouse prints the tracking label but sometimes you may have to give it some time before you will be able to track your parcel online (12- 24 hours). This is because tracking updates are not uploaded until the parcel hits the shipping depot.  

What do DHL tracking updates mean?

We ship parcels to Australia all the time and have never had any parcels confiscated by customs. We have had some opened and checked which may cause delay but very rare. 

Remember you can call DHL on 13 14 06 to get an update on your package or if there is any issue tracking your parcel online. 

Status

Translation

Shipment information received

ECigOz has printed your shipping label and your parcel is sitting in a stack awaiting pickup by the DHL courier.

Shipment picked up

Your parcel has been picked up by the DHL driver.

Customs status updated

Customs have processed your parcel. Click the red "further detail" link on the tracking page to see any relevant information about the customs process.

DHL Needs further information from the importer

Typically, this status will be automatically cleared and you don't need to provide any further information. In very rare cases, DHL will contact you via phone or email if they need information, but the status usually just clears automatically and the parcel is delivered. You do not need to contact us or DHL if you see this tracking status.

Shipment has been given a release by Customs

Customs have inspected your parcel and cleared it for delivery.

Shipment on hold

Your parcel is in a holding area with thousands of other parcels waiting to be moved to a different part of DHL's delivery network. This is completely normal, and doesn't affect the speed at which your parcel is delivered. Almost every single DHL parcel will show this status at one point or another, it's nothing to worry about and you do not need to contact us or DHL about it.

Unless there is an adhoc exam or a stop by another regulatory authority the shipment will proceed to delivery

Your parcel has been cleared for delivery, and the only thing that might interrupt it is if customs decide to arbitrarily pull your parcel out of the queue for further inspection. This almost never happens, and if it does you don't need to do anything and you don't need to contact us or DHL about it, customs will clear the parcel shortly afterwards.

 

What about Standard Shipping updates?

Australia Post doesn’t have the same tracking capacity for international parcels that DHL has. You may find that once your package has entered Australia that you don’t see tracking updates for even a day or two. This is completely normal and this is because Australia Post don’t scan packages every time they change hands. 

Check out the table below to learn more about the tracking updates for standard shipping. 

  

Status

Translation

Processed at outbound depot

NZ Post have received the parcel at their outbound sorting facility in Auckland and are getting ready to load it onto one of the various planes that fly to different parts of Australia.

International departure

Your parcel has been loaded onto an NZ Post plane and is bound for Australia.

In transit with airline

99% of the time, "in transit with airline" means that the parcel has actually arrived in Australia but it's waiting to go through a customs inspection. This process can sometimes take a few days if customs has a backlog of international parcels to inspect. It's not unusual to see this status for several days in a row. We have no way to influence customs or ask them to expedite their inspection.

International arrival

The parcel has been released by customs and is now with Australia Post. At this point, Australia Post will treat the parcel the same as a domestic parcel and it's up to them to deliver it to your house. This status may stay the same for several days while Australia Post routes the parcel through their network, it's not unusual at all for Australia Post to never scan the parcel again until it's actually delivered, so don't panic if you don't see any updates after this point. Your parcel is fine, it will be delivered.

  

DHL / Standard Shipping Comparison

Benefits

DHL

Standard/Free Post

Average Delivery Times

(in business days)

1-3 Days *

3-10 Days

Customs Clearance Team

Yes

No

Dispatch Priority

Yes

No

Deliver to PO Boxes/Parcel Lockers

Yes

Yes

  • Please add a few extra days for regional deliveries. For regional areas, after clearing customs and sorting your parcel to the nearest depot, DHL will sometimes pass off your parcel to a third-party courier, usually Australia Post.

 

How much do both Shipping Options cost?

Cost

DHL

Standard/Free Post

Order total under $75

$18

$12

Order total between $75 - $150

$18

Free

Order total over $150

Free

N/A

 

Ok how long is my package going to take to arrive?

The table below is an estimate of the delivery times for each option. 

 

Metro Areas

DHL

Standard Shipping

Adelaide

Overnight - 2

4 - 7

Alice Springs

2 - 4

4 - 8

Ballarat

Overnight  - 3

4 - 6

Brisbane

Overnight  - 2

4 - 8

Cairns

2 - 4

4 - 8

Canberra

Overnight  - 2

4 - 8

Darwin

2 - 4

4 - 8

Melbourne

Overnight  - 2

3 - 7

Perth CBD

Overnight - 3

4 - 8

Sydney

Overnight  - 2

3 - 7

Hobart

2 - 4

4 - 8

All Regional/Rural addresses outside of the metro area.

Add 1 - 4 Days

Add 1 - 5 Days

New Zealand

 

1 - 2

 

 

 

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